Freight moves across fragmented carriers, facilities, telematics networks, and handoffs. CustodyIQ automatically evaluates whether those independent observations agree on what actually happened.
Every system records a local observation. CustodyIQ determines whether those observations tell the same story.
Most enterprise operations don't suffer from a lack of data. They suffer from a lack of agreement between isolated production systems that were never designed to check each other.
Each of your systems records a locally valid observation. The hidden burden your teams carry is manually verifying whether those conflicting records describe the same physical reality.
No single operational system owns the complete operational truth.
Tracking platforms report timestamps and coordinate pings. They tell you where an asset is purported to be — they cannot verify that the broader operational record is accurate.
Visibility reports events. CustodyIQ evaluates the structural integrity of the evidence behind those events, through deterministic cross-system corroboration.
A status update, API notification, or payment file is evidence of a software instruction — not proof of physical freight execution.
CustodyIQ distinguishes automated completion claims from verified, real-world custody transitions, surfacing exposure that existing systems assume rather than validate.
CustodyIQ sits alongside your integration infrastructure as a dedicated, out-of-band custody-intelligence capability. It reads — it never writes back into production systems.
Passively collect read-only data streams from your existing production applications.
Convert disparate API payloads, EDI logs, and telematics into structured evidence blocks.
Correlate independent operational evidence without modifying core system code.
Surface agreement anomalies, structural conflicts, and evidentiary gaps for priority review.
Maintain the complete evidence trail and provenance for downstream audit.
By reconciling the discrepancy layer between operational platforms, CustodyIQ moves administrative, risk, and audit metrics that today depend on manual forensics.
Replaces manual cross-system forensic work with automated reconciliation checks, cutting investigation latency and operational audit hours.
Mitigates cargo-claims leakage, contested deliveries, and invoicing disputes by establishing verified, multi-system corroboration histories.
Validates carrier SLAs and supports regulatory reporting with a deterministic record of what agreed, what conflicted, and when.
Isolates hidden blind spots and unverified completion claims before they cascade into settlement and audit systems.
Built for logistics footprints where multi-party handoffs, cross-dock staging, and data asymmetry create immediate financial exposure:
Operations requiring high-volume, historical audit capability across multi-party carrier segments.
Compliance environments where execution logs must confirm physical routing and cross-dock timestamps exactly.
Intermodal cross-dock infrastructure prone to reference drops and unaligned ledger streams.
Our foundational rule: an evidence trail should expand — not compress — across a shipment's lifecycle:
CustodyIQ is an additive architectural layer, not a core application swap. Your TMS, WMS, ELD, ERP, and visibility investments keep executing day-to-day freight work exactly as they do today. CustodyIQ passively and asynchronously verifies whether the data footprint those operations generate can be trusted — eliminating onboarding disruption and migration risk by design.
Whether you move enterprise freight or engineer the systems behind it, CustodyIQ isolates data conflicts before they become administrative cost.
For shippers, carriers, 3PLs, brokers, and fleet operators. A working session against your actual integration landscape — not a demo.
Request a technical workshopFor technology platforms, systems integrators, safety organizations, and OEM development partners.
Become a partnerThese Terms of Service (the “Terms”) govern access to and use of the websites, applications, pilot environments, sandbox environments, reports, APIs, integrations, support services, and other services made available by CustodyIQ LLC, a California limited liability company (“CustodyIQ,” “we,” “us,” or “our”), including services offered through custodyiq.net and related domains (collectively, the “Services”).
By accessing or using the Services, creating an account, authorizing an integration, participating in a pilot, or accepting an order form or other agreement that references these Terms, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not access or use the Services.
You must be at least 18 years old and legally capable of entering into a binding agreement. If you use the Services for an organization, you represent that you have authority to bind that organization. “Customer,” “you,” and “your” refer to that organization and its authorized users.
CustodyIQ is an operational evidence layer for freight. The Services are designed to evaluate whether authorized records from independent operational systems support the same underlying movement, handoff, or custody event. Depending on the Customer’s configuration and authorizations, the Services may ingest, normalize, correlate, evaluate, and preserve records from transportation management, telematics, documentation, facility, compliance, and related systems.
The Services may identify records as supported, conflicting, unresolved, incomplete, or requiring review. CustodyIQ is additive to the Customer’s existing systems and does not replace a transportation management system, electronic logging device, telematics platform, warehouse management system, compliance program, safety program, dispatch function, audit process, or professional judgment.
Customers are responsible for:
Customers are responsible for activity performed through their accounts except to the extent caused by CustodyIQ’s breach of these Terms or applicable law. Credentials may not be shared outside the authorized Customer organization.
“Customer Data” means information, records, files, content, and operational data submitted to, received by, or processed through the Services on the Customer’s behalf. As between the parties, the Customer retains its rights in Customer Data.
The Customer grants CustodyIQ a limited, non-exclusive right to host, copy, transmit, normalize, correlate, analyze, display, and otherwise process Customer Data only as reasonably necessary to provide, secure, maintain, support, and improve the Services; comply with the Customer’s documented instructions; and meet legal obligations.
The Customer represents and warrants that it has all rights, permissions, notices, and lawful authority necessary to provide Customer Data and authorize CustodyIQ to process it. This includes data obtained from carriers, drivers, shippers, brokers, facilities, vendors, customers, employees, contractors, and third-party platforms.
CustodyIQ does not acquire ownership of Customer Data. CustodyIQ does not sell Customer operational data. CustodyIQ will not use identifiable Customer Data to train a generally available artificial-intelligence model without the Customer’s explicit written authorization.
CustodyIQ may use aggregated or de-identified service-usage information that cannot reasonably identify a Customer, user, driver, shipment, vehicle, or individual to secure, operate, measure, and improve the Services.
Integrations are enabled only at the Customer’s direction and are subject to the permissions granted by the Customer and the availability and terms of the relevant third-party provider.
For OAuth or similar integrations, the Customer controls authorization and may revoke access through the third-party provider or CustodyIQ. Customers must not provide CustodyIQ with credentials or data they are not authorized to disclose.
Unless an order form or integration description expressly states otherwise, CustodyIQ integrations are read-only. CustodyIQ will not create, modify, or delete records in a connected production system, issue vehicle commands, dispatch freight, instruct drivers, or trigger an automated custody action through a connected platform.
CustodyIQ produces deterministic evaluations based on the records made available to the Services. Results are limited by source availability, source accuracy, timing, configuration, identity resolution, connectivity, and the completeness of the Customer’s authorized data.
CustodyIQ outputs are operational decision-support records. They are not:
Customers are responsible for reviewing relevant source evidence and applying appropriate human judgment before taking operational, employment, legal, safety, financial, insurance, or compliance action.
Customers and users may not:
Fees, payment terms, usage limits, and subscription periods, if applicable, will be stated in an order form, pilot agreement, statement of work, or other written agreement. Except where that agreement states otherwise, fees are non-refundable and exclusive of taxes. Customers are responsible for applicable sales, use, excise, and similar taxes, excluding taxes based on CustodyIQ’s net income.
Each party may receive non-public information that should reasonably be understood as confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel and service providers who need to know it and are bound by confidentiality obligations.
Confidential Information does not include information that the receiving party can document was lawfully known without restriction, independently developed, rightfully received from another source, or made public through no breach of obligation. A party may disclose Confidential Information when legally required if it provides notice when permitted and reasonable assistance at the other party’s expense.
Any signed nondisclosure agreement or customer agreement controls to the extent it conflicts with this section.
CustodyIQ will maintain administrative, technical, and organizational safeguards reasonably designed to protect Customer Data against unauthorized access, use, alteration, and disclosure. No service or transmission method is completely secure, and CustodyIQ does not warrant absolute security.
Customers must use the Services consistently with their own security, privacy, labor, safety, retention, and access-control obligations. Customers must not transmit secrets, passwords, private keys, or authentication tokens through support email or other unapproved channels.
If CustodyIQ confirms a security incident affecting Customer Data, CustodyIQ will provide notice as required by applicable law and any controlling written agreement.
CustodyIQ’s Privacy Policy describes how CustodyIQ handles personal information associated with the Services and is incorporated into these Terms by reference. When CustodyIQ processes personal information on a Customer’s behalf, the Customer is responsible for providing required notices, obtaining required permissions, and responding to individuals as required by applicable law, unless a separate written agreement assigns those responsibilities differently.
CustodyIQ and its licensors retain all rights, title, and interest in the Services and all related software, interfaces, documentation, designs, methods, workflows, rules, correlation logic, deterministic evaluation processes, models, inventions, know-how, trade secrets, trademarks, and other intellectual property. No rights are granted except the limited right to use the Services during the applicable subscription, pilot, or authorized access period.
Customer Data remains subject to Section 4. A Customer may use reports and outputs generated specifically for that Customer for its internal authorized business purposes, subject to these Terms and any applicable written agreement.
If you voluntarily provide suggestions or feedback, you grant CustodyIQ a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or obligation, provided CustodyIQ does not identify you publicly as the source without permission.
The Services may interoperate with third-party services. Those services are governed by their own agreements, privacy practices, availability, licensing, and technical limitations. CustodyIQ is not responsible for a third party’s service, data accuracy, changes, suspension, or acts or omissions.
Samsara and other third-party names and marks belong to their respective owners. References to an integration do not imply sponsorship, endorsement, certification, or responsibility beyond the applicable written partner or marketplace relationship. Customers remain responsible for their separate relationship with each third-party provider.
CustodyIQ may update the Services to improve security, reliability, compatibility, or functionality. CustodyIQ may also change or discontinue features when reasonably necessary, including in response to third-party API changes, legal requirements, security risks, or technical constraints. CustodyIQ will use commercially reasonable efforts to provide advance notice of a material reduction in paid functionality when practicable.
Unless a written service-level agreement states otherwise, the Services are provided without a guaranteed uptime or response time.
Pilot, beta, preview, evaluation, and sandbox features may be incomplete, contain errors, change without notice, and be suspended or discontinued at any time. They are provided for testing and evaluation and may not be used as the sole basis for production, safety-critical, legal, employment, financial, or regulatory decisions.
CustodyIQ may suspend or limit access when reasonably necessary to prevent harm, investigate suspected unauthorized use, protect data or systems, respond to legal requirements, address nonpayment, or enforce these Terms. When practicable, CustodyIQ will provide notice and an opportunity to cure.
Either party may terminate as permitted by the applicable order form, pilot agreement, statement of work, or other written agreement. Upon termination, the Customer must stop using the Services and CustodyIQ may disable integrations and access credentials.
Upon written request and subject to legal, security, backup, and contractual requirements, CustodyIQ will provide reasonable assistance to export or delete Customer Data according to the applicable agreement and CustodyIQ’s retention practices. Sections that by their nature should survive termination will survive, including confidentiality, intellectual property, disclaimers, limitations of liability, indemnification, and general terms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, PILOTS, SANDBOXES, REPORTS, OUTPUTS, AND INTEGRATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CUSTODYIQ DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
CUSTODYIQ DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT ALL SOURCE RECORDS WILL BE AVAILABLE, COMPLETE, TIMELY, OR ACCURATE; OR THAT AN OUTPUT WILL ESTABLISH LEGAL, PHYSICAL, SAFETY, FINANCIAL, OR REGULATORY TRUTH.
Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTODYIQ’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY THE CUSTOMER TO CUSTODYIQ FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF NO FEES WERE PAID OR PAYABLE, CUSTODYIQ’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED USD $100.
These limitations do not apply where liability cannot lawfully be excluded or limited.
The Customer will defend, indemnify, and hold harmless CustodyIQ and its officers, members, employees, contractors, and agents from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys’ fees arising from: (a) Customer Data; (b) the Customer’s lack of authority to provide data or enable an integration; (c) the Customer’s violation of law, third-party rights, or these Terms; or (d) decisions or actions taken by the Customer based on Customer Data or CustodyIQ outputs, except to the extent caused by CustodyIQ’s breach of these Terms or willful misconduct.
CustodyIQ will provide reasonable notice of an indemnified claim and permit the Customer to control the defense, provided the Customer may not settle a claim in a manner that admits wrongdoing by or imposes obligations on CustodyIQ without CustodyIQ’s written consent.
Each party will comply with laws applicable to its performance under these Terms. Customers may not use the Services in violation of export-control, sanctions, privacy, employment, transportation, safety, or anti-discrimination laws.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Services must be brought exclusively in the state or federal courts located in San Joaquin County, California, and each party consents to personal jurisdiction and venue there.
Before filing a claim, the parties will attempt in good faith for at least 30 days to resolve the dispute through written notice and direct discussion, unless immediate injunctive relief is reasonably necessary.
CustodyIQ may update these Terms. Material changes will be posted with a revised “Last updated” date and, when required by law or contract, additional notice. Changes apply prospectively. Continued use after the effective date of revised Terms constitutes acceptance to the extent permitted by law.
Neither party may assign these Terms without the other party’s consent, except that CustodyIQ may assign them in connection with a merger, acquisition, reorganization, financing, or sale of all or substantially all relevant assets. These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship.
Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience only.
These Terms, together with incorporated policies and any applicable order form, pilot agreement, statement of work, data-processing agreement, or separately signed contract, constitute the entire agreement concerning the Services. A separately signed agreement controls over these Terms to the extent of a direct conflict.